Kind Regards, I will be passing this on to the Tentworld Ipswich team to enjoy. Tentworld is offering Up to 10% off Promotional Code.Shop now and make the best of this sale. Unfortunately the clips jammed, and we were unable to use the gazebo at Christmas. If you're still wanting to place that order, and still having trouble - feel free to call us & we can take your order via the phone. Feedback, if you had done your homework and really cared you would realize that you already have all that information. This is definitely not what we aim for. Hi PurpleinOz, sorry to hear that your experience with us is not going great. Regards, Doug. Did not arrive until Monday by which time too late. I now have the notification to say goods have been returned to Tentworld but when I followed up regarding my refund, I was told that they havent g... ot the goods and I would just have to wait. Our store is family owned and operated with experienced service professionals. The product is new and unused and arrived faulty - somehow this is my fault and considered “unlucky” to receive a faulty item. Thank you for your great review Wyrmbait it's most appreciated!
We are also the official distributor of Speedtents.com in Europe. We do our best efforts to pack the products appropriately to ensure safe delivery but it sounds like in this instance we've not pac... ked suitably, or it's had a rougher ride than normal. Unfortunately the clips jammed, and we were unable to use the gazebo at Christmas. This is not true. A... Read more. The act of destroying & us then replacing is mimicing that in-store experience without the hassle of having to arrange for it to be returned to us.

Thank you. Your trust is our top concern. Tentworld demanded I should waste my time picking it up, refused to correct the failed delivery. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Used my time, used my money.
Tentworld said they would try, but couldn't make any promises. Companies can't alter or remove reviews from ProductReview.com.au. Totally unacceptable customer service. We are required by Dometic to send warranty applications to the service centre, so whilst I agree with you it can be frustrating, this is what Dometic - our supplier require of us. I know how frustrating that can be.... We always recommend that our customers for technical products such as the EvaKool fridge take them straight to the local repairer. None of this explanation has delivered the goods. So I'm sorry that you have experienced this. Call us today for a free and instant quote! We typically do find Oztent to be fair with their warranty appraisals, and to reach suitable outcomes - however, mistakes do happen. Sorry for the inconvenience of having to visit us again when your new product was not in perfect working order. As a result I lost money by it not being there. So there’s something for everyone!

Thank you very much for your great review Happy Camper! I am unsure why the service centre would have told you anything different, as this is how they make money. In regards to your refund. I am taking this further to the consumer ombudsman. This Karsten cube tent is ideal for working on switchboxes, cables and for other jobs. https://www.youtube.com/watch?v=MxaUrErmGXUhttps://www.youtube.com/watch?v=YITCxtfqD0c They arranged a courier to pickup the gazebo from my home, then notified me when it arrived, and asked if I would prefer a refund or replacement? I agree that's extremely frustrating.

Hi Mike, really sorry for the late reply here. For some reason we're not receiving notifications from ProductReview.com.au at the moment. I am sorry to learn that for some reason my email went into spam. Hi Anon, really sorry to read that you're unhappy with us & our carriers. Feedback, if you had done your homework and really cared you would realize that you already have all that information.

They then proceeded to ignore it and return the parcel back to QLD . F... rom your comments it sounds like we've been trying to arrange to get the table returned so we can give you another one, but the issue is with trying to get it back to us. Courier took ten days to deliver good then damaged it. So for you to have such problems with Couriers Please is disappointing. This was out of my range.

They also contacted me by phone, which they asked if was ok first. Visit Tint World® Greensboro, NC for all your car needs. We are fortunate some of our suppliers allow us to offer this to our customers. We bought a Dometic Porta Potti from Tentworld.We filled the top up with water and it was leaking.Took it to Tentworld and were told that we had to take it up with Dometic.Not impressed.We took it to the Dometic Service Center and they told us that they have no idea how long it would take.We have been waiting two weeks and we have only now received a replacement water tank, and it looks old and second hand with all the marks on it, dust in the joints and water around the cap.Very disappointed with Dometic's so-called after sales service. I don't need anything else. It can also be combined with most current greater discounts at Tentworld. I would like my refund and am going to escalate it to the Dept of Fair Trade and lodge a dispute with Paypal, Hi PurpleinOz, sorry to hear that your experience with us is not going great. Top Coupon Including Receive $10 Off Tentworld Discount Code & Get 80% Off On Storewide Coupon. (336) 899-8395

Hi Elena, sorry to hear that your order has been delivered damaged.

I am pleased we could resolve t... his one quickly and painlessly for you. Each time i was there plenty of staff, always offered help when walking in store. That's definitely not what anyone wants to experience, and definitely not what we expect from the brands that we partner with. We are very careful to ensure we do follow the... Read more, Mr. I would like a refund as it is not fit for purpose." What great timing for the replacement gazebo! The collect option that Couriers Please offer was seen as preferable to what Australia Post & TOLL offer - Toll depots are often far away & hard to access. Hi Unhappy, sorry to read that your new table was delivered damaged.


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